Privacy policy
Privacy, Cookies & Terms Policy
About this policy
Dining Adventures Ltd, trading as Restaurant Journey, is committed to protecting your privacy and handling your personal information responsibly and transparently. This policy explains how we collect, use, store, and protect your personal data, and the rights you have in relation to that data
1. Who We Are
This website is operated by Dining Adventures Ltd (“we”, “us”, “our”). Dining Adventures Ltd is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our registered office is at 71–75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
We are committed to protecting your privacy and handling your personal information in a safe, transparent and responsible manner. This policy explains how we collect, use, store and protect personal data when you interact with us online, make a reservation, purchase vouchers, dine with us, contact us, apply for employment, or otherwise engage with our business.
We are committed to protecting your privacy and handling your personal information in a safe, transparent and responsible manner. This policy explains how we collect, use, store and protect personal data when you interact with us online, make a reservation, purchase vouchers, dine with us, contact us, apply for employment, or otherwise engage with our business.
2. What Is Personal Data?
Personal data is any information that relates to an identified or identifiable individual. This includes information that can identify you directly or indirectly, such as your name, contact details, reservation information, dining history, or online identifiers.
3. How We Collect Personal Data
We collect personal data in a variety of ways, including when you make, amend or cancel a reservation, purchase vouchers, sign up to receive newsletters or marketing communications, submit an enquiry, contact us by email, phone, website form or in person, or dine at one of our venues. This may also include information relating to your preferences or dietary requirements. We may collect personal data if you apply for employment with us, or when you browse our website or interact with our social media pages.
To manage reservations, we use third-party booking platforms such as ResDiary, Opentable and TheFork. These providers process personal data on our behalf under contractual arrangements that comply with GDPR requirements. We recommend that you also review their individual privacy policies for further information on how they handle your data.
4. Types of Personal Data We Collect
Depending on how you interact with us, we may collect personal information such as your name, postal address, email address, telephone or mobile number, date of birth, reservation details, dining history, dietary requirements, allergens or special requests. We may also collect payment and billing information, which is processed securely by third-party payment providers, as well as geo-location data and voice recordings such as voicemail messages.
Where applicable, for recruitment purposes we may collect CVs and details of your employment history.
5. How We Use Your Personal Data and Our Legal Bases
We only process your personal data where there is a lawful basis to do so under UK GDPR.
In many cases, processing is necessary for the performance of a contract. This includes taking and managing reservations, processing payments, issuing confirmations and service-related communications, and providing the products and services you request. If required information is not provided, we may be unable to fulfil a booking or enter into a contract with you.We may also process personal data where it is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms. This includes improving our services and customer experience, managing customer relationships and complaints, preventing fraud, maintaining business security, analysing booking and website usage trends, and ensuring the safety of our staff and guests.
Where required, we will rely on your consent. This applies in particular to sending marketing communications, processing health-related data such as allergen information, and using non-essential cookies. You may withdraw your consent at any time.
We may process personal data to comply with our legal obligations, including those relating to tax, accounting, licensing, health and safety reporting, and responding to lawful requests from public authorities. In rare circumstances, we may also process personal data where it is necessary to protect vital interests, such as sharing information with emergency services to protect life or health.
Where required, we will rely on your consent. This applies in particular to sending marketing communications, processing health-related data such as allergen information, and using non-essential cookies. You may withdraw your consent at any time.
We may process personal data to comply with our legal obligations, including those relating to tax, accounting, licensing, health and safety reporting, and responding to lawful requests from public authorities. In rare circumstances, we may also process personal data where it is necessary to protect vital interests, such as sharing information with emergency services to protect life or health.
6. Marketing Communications
We will only send you marketing communications where you have actively opted in to receive them. You can unsubscribe at any time by using the link provided in our emails or by contacting us directly. We do not sell or rent personal data to third parties for marketing purposes.
7. Cookies and Website Analytics
Our website uses cookies and similar technologies to ensure it functions properly, remember your preferences, analyse website performance and usage, and improve the overall user experience. These may include essential or session cookies, preference cookies, analytics cookies such as Google Analytics, and third-party cookies, for example those linked to social media integrations.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of our website.
8. Sharing Your Personal Data
We only share personal data where it is necessary and proportionate to do so. This may include sharing information with booking platforms such as ResDiary and TheFork, payment processors, IT, hosting and analytics providers, and professional advisers such as lawyers, accountants and auditors. We may also share personal data with regulatory or law-enforcement bodies where required by law.
All third parties we work with are required to protect your personal data and use it only for the purposes for which it is shared.
9. Data Storage and Retention
We retain personal information only for as long as necessary to fulfil our obligations to you and to comply with any legal, statutory or regulatory requirements. Our need to retain personal data is reviewed on a regular basis, and information that is no longer required is securely and safely disposed of. You may request to update, delete or opt out of certain uses of your data at any time. Details of how to exercise these rights are set out in this policy.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure. While we take data security seriously, no method of transmission over the internet can be guaranteed to be completely secure.
11. Complaints
If you feel that your personal information has been processed in a way that does not comply with the GDPR, you have a specific right to lodge a complaint with the relevant supervisory authority. The supervisory authority will then inform you of the progress and outcome of your complaint. The supervisory authority in the UK is the Information Commissioner’s Office.
12. Contact Us
If you have any questions about this policy or wish to exercise your data protection rights, please contact us at info@restaurantjourney.co.uk
13. Changes to This Policy
We may update this policy from time to time to reflect changes in law or how we operate. The most recent version will always be available on our website.